Welcome to 10Santim, the premier online marketplace connecting buyers and sellers in Ethiopia. At 10Santim, we strive to provide a seamless and secure platform for sellers to reach a wider audience and for buyers to discover a diverse range of products. Please review the following policies governing the seller experience on our platform:
1. Seller Responsibility:
- As a seller on 10Santim, you are responsible for accurately listing your products, including detailed descriptions, prices, and images.
- You must ensure that all products listed comply with applicable laws and regulations in Ethiopia.
- Sellers are solely responsible for the quality, condition, and authenticity of their products. 10Santim does not own or handle any of the products listed on the platform.
2. Product Listings:
- Sellers must ensure that all product listings are accurate, up-to-date, and comply with our listing guidelines.
- Each product listing should include clear images, accurate descriptions, and relevant details such as size, color, and material.
3. Pricing and Fees:
- Sellers have the freedom to set their own prices for products listed on 10Santim.
4. Order Fulfillment:
- Sellers are responsible for promptly fulfilling orders and ensuring timely delivery to customers.
- Any delays or issues with order fulfillment should be communicated promptly to the buyer and 10Santim customer support.
5. Customer Communication:
- Sellers must maintain open and transparent communication with buyers regarding product inquiries, order status, and any issues that may arise.
- Responding to buyer messages in a timely manner is essential for providing excellent customer service.
6. Prohibited Items:
- Certain items are prohibited from being listed on 10Santim, including but not limited to illegal or counterfeit goods, restricted substances, and items that infringe upon intellectual property rights.
- Sellers must adhere to our prohibited items policy and refrain from listing any prohibited products on the platform.
7. Compliance with Laws:
- Sellers must comply with all applicable laws and regulations in Ethiopia, including those related to consumer protection, taxation, and intellectual property rights.
8. Account Suspension:
- Failure to comply with our seller policies may result in account suspension or termination at 10Santim's discretion.
- Sellers who violate our policies may also be subject to additional penalties or legal action.
9. Feedback and Reviews:
- Feedback and reviews from buyers play a crucial role in maintaining trust and credibility on our platform.
- Sellers should actively encourage buyers to leave feedback and strive to address any concerns or issues raised in reviews.
10. Modification of Policies:
- 10Santim reserves the right to modify or update these seller policies at any time. Sellers will be notified of any changes, and it is their responsibility to review and comply with the updated policies.
By using the 10Santim platform as a seller, you agree to abide by these policies and guidelines. If you have any questions or concerns regarding our seller policies, please don't hesitate to contact our customer support team for assistance.
Thank you for choosing 10Santim as your preferred online marketplace for connecting with buyers in Ethiopia!